Refund Policy

When you purchase in our website www.pickyourcraft.com, we take utmost care to send you the right product. But we are not robots and it requires lot of manual interventions. Your purchase will be eligible for return or replacement only if it meets the following criteria:

·         Incorrect product was delivered to you- The product which was delivered to you does not match the item description mentioned on the website or wrong product is delivered.

·         If the product has a genuine quality or manufacturing defect or there was a damage in while package and transit.

·         Missing product inside the packing box delivered by courier

Our products are handmade by experienced artisans and hence are unique in nature. Hence there will be slight variation in colour tone, shape or size. This is not regarded as a defect and will not be eligible for return or replacement.

If you receive a damaged product, just inform us within 1 working day of receiving the product. All our products are packed with lot of care and caution. We will replace the same as soon as possible if it matches with the return criteria stated above. Since most of our products are handmade and unique, it is possible that we will not be able to replace the product. Please email us at pckyurcraft@gmail.com for initiating the return and replacement process. The following needs to be mentioned in the mail.

Name:
Order Number:
Reason of replacement:

Actual pictures of the product have to be attached in the mail.

We would like to specify that we will not be able to consider any emails or images sent after 24 hrs of the delivery for return and replacement.

Given the nature of products sold, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case by the management of Pick Your Craft and its website www.pickyourcraft.com,

We will not offer refund for any product sold if the customer has given us an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.

If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value of your order amount within 7-10 working days after the product is picked up from the given address.

In case if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value which can be used within specific time period given during issuance.

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the Proof of Delivery.

 Opening of Packing Box after delivery by courier

The products inside the packed box on delivery by courier person has to be opened under camera. The box on receipt has to be opened by recording a video showing the sealed box, opening the seal, taking out all products and then inside empty packing box. For any complaint, without this video being sent by mail to Pick Your Craft, no complaint missing, damaged product will be entertained by us.

 

 

Missing Product inside the packing box delivered by courier

For any missing product inside the box that was delivered to customer by courier person, the customer needs to open the packing box under camera and take out the product from the packing box. The empty packing box needs to be shown to the camera to ascertain that the box is empty. In case of any missing product, customer will inform us within 24 hrs of receiving the product. All our products are packed under camera monitoring. We will replace the same if we see that missing complaint is genuine and customer has shared the necessary recording requirements . Please email us at pckyurcraft@gmail.com for initiating the missing product complaint. The following needs to be mentioned in the mail within 24 hours of receiving the product.

Name:
Order Number:
Missing product:

Actual video of the opening packing box and products inside and empty packing box have to be attached in the mail.

Reverse pickup & Exchange Timeline

We will arrange a reverse pickup in 4-5 working days from the date of request. In case of exchange, your new order will be sent on its way 4-5 working days after we receive your returned product in original and acceptable condition, as dispatched from our warehouse

Refund & Timelines

Refund shall be made through the original payment mode. We will process the refund within 7 business days after we receive the refund request.

Exchange Cost Difference & Shipping Cost

Any additional cost arising out of exchange will be paid by the customer and amount cannot be refunded once bought. Any exception case will be dealt individually by the management of Pick Your Craft owning the website www.pickyourcraft.com, and will be solely responsible for such a full and final decision.